Processing and handling times are longer than usual. The current turnaround is approximately 2 – 5 business days from receipt of order to when it ships. We appreciate your patience and trust in Herb Time products.
Our first priority is to your pleasant shopping, that is what we work extremely hard to ensure. Our shipping options are straightforward and affordable for all orders to any destination within the contiguous United States. Learn more about our range of shipping and delivery options, and choose the method that’s right for you:
Shipping fees are calculated based on the total cost of the products you are purchasing—see below for a breakdown. Swatches always ship free!
Options - Shipping Cost
All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes in UPS. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep. You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.
If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.
ORDER STATUS & TRACKING
You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email that will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone.
SHIPPING ADDRESS CHANGES
If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist however you may be responsible for rerouting charges.
RECEIVING YOUR ORDER
Please inspect your package as soon as it arrives to ensure it didn’t get beat up on the ride in. We make a valiant effort to prevent this with our specialized packaging but we can’t ever know what goes down between our door and yours. In the event that your Hemp Time product has incurred damages of any kind, please reach out to us within 48 hours of delivery.